Customer Feedback.
Simplified.

Quickly and easily create a powerful feedback loop with your customers. Simple to use and built for e-commerce: you'll be up and running fast with no technical knowledge needed.
Or learn more and watch our overview video.
"Tandem helped us identify our most valuable customers and the untapped revenue opportunities we had with them. We stopped exploring new marketing channels and we started developing additional premium offers to increase loyalty and revenue."

Nathaniel Casey, Co-Founder/CEO of Blazetrak

How it works

Net Promoter System

Beyond NPS

Tandem brings much more to the table than just NPS. We have great add-ons so when you’re ready for more features, we’ve got you covered.
Targeted Surveys
Target specific customers on your dashboard and send them a custom survey with the click of a button.
Tandem Persona Study
Dive into shopper psychology and understand why they buy. Discover the key drivers that motivate your most valuable customers to make a purchase.
Customer Lifetime Value
Use NPS combined with Customer Lifetime Value to focus your marketing resources, lower churn, and keep your most valuable and loyal customers coming back.

Pricing and Plans

No credit card needed. Choose your plan after your trial ends.
Starter

$18/mo

Try it for free
  • Up to 50
    NPS responses per month*
  • NPS Dashboard
  • Interactive Sales Dashboard
  • Email Support
  • Knowledge Base
  • 1 Account
Enterprise

$110/mo

Try it for free
  • Unlimited
    NPS responses per month*
  • NPS Dashboard
  • Interactive Sales Dashboard
  • Email Support
  • Knowledge Base
  • Multiple Accounts
  • Unlimited Custom Surveys
  • Targeted Survey Sending

* We're passionate about protecting your customers. We only email enough people to achieve a statistical sample. This means we don't overwhelm your customers with emails and you won't pay for more responses than you need.

Custom

Tailor-made studies, training, tools, and consulting built for you by our experts to fit your Customer Experience needs.

Contact Us

Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.